Last night, what should have been a routine software update on the billQ server, led to about 2 1/2 hours of unexpected downtime. From a little before 12:00AM EDT, to about 2:30AM EDT, you might have noticed that billQ was unavailable. If you had a reminder scheduled for this time, you most likely would not have received that either.
We apologize for this inconvenience. This was not something that we anticipated and we're sorry that we didn't give you a heads up. We are working with our hosting company to ensure this doesn't happen again. A software update should not have over-written our server config files — and that kind of pisses us off.
Things should be back to normal as of this morning (thanks to Zack), but if you run into any issues, or if you notice any performance quirks, please leave a comment or send us an email.
In the future we hope to have a better system in place to let you know about status issues — even unexpected ones — so keep an eye on the blog for more information about that as well.